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FAQ

Frequently Asked Questions

1. Booking

Q. When is the deadline for reserving a tour?
Q. Do you offer general travel arrangements such as transportation, accommodation and restaurant?
Q. Do any other parties join my tour?
Q. How many persons can join my tour
Q. How can I cancel my tour? Is there any cancellation charge?
Q.Are tours ever cancelled?

2. Charge

Q. Are transportation and admissions included?
Q. Do you offer meal or beverage?
Q. Can I pay for my tour in cash?
Q. Who pays for the cost of the tour guide at the tour?

3. Tour related

Q. Where does a tour start and end?
Q. How do I meet the guide?
Q.Do you offer a private car service at the tour instead of using a subway or a bus?



1. Booking

Q. When is the deadline for reserving a tour?
A. We ask you to make a reservation by 5:00 p.m. on the previous day of the tour.

Q. Do you offer general travel arrangements such as transportation, accommodation and restaurant?
A. Unfortunately, we do not offer travel arrangement. We only offer our walking tour around Tokyo area.

Q. Do any other parties join my tour?
A. No. We offer you an exclusive private tour operated solely for you and your party.

Q. How many persons can join my tour?
A. We welcome up to six persons per a party.

Q. How can I cancel my tour? Is there any cancellation charge?
A. Please e-mail us through contact us button of this web site. Cancellation charge may apply in the following conditions.
-20 days before the tour begins----------10% of tour fare.
-3 to 5 days before the tour begins----------20% of the tour fare.
-2 days before the tour begins----------50% of the tour fare.
-The very day and the day before the tour begins----------100% of the tour fare.

Q. Are tours ever cancelled?
A. In very rare instances, tours may cancel on account of natural disaster such as strong typhoon, or on accountofthe guide's illness. We will issue a full refund if we ever cancel a tour.

2. Charge

Q. Are transportation and admissions included?
A. No.They are not included. But public transportation is not as expensive and we will select the most cost-effective route. Expected transportation and admission fees are shown at each tour's description.

Q. Do you offer meal or beverage?
A. No, but our tour guide will be happy to help you find a suitable restaurant for you. In Tokyo, there are many good restaurants at reasonable prices.

Q. Can I pay for my tour in cash?
A. We do not offer cash payment options. Please pay for your tour by PAYPAL in advance.

Q. Who pays for the cost of the tour guide at the tour?
A. The tour guide pays for her/his own cost at the tour including transportation, admission, and meal/beverage.

3. Tour Related

Q. Where does a tour start and end?
A. We can come meet you at your hotel in the center of Tokyo or near the tour destinations. We are also pleased to start a tour at the initial destination if you happen to be there. Likewise, we can finish the tour at the final destination if you would like to stay there longer and you can manage to return to your hotel alone.

Q. How do I meet the guide?
A. We will let you know the exact location of the meeting point and how the guide will show up. Also, we will let you know the cell phone number of the guide so you can call him/her directly if anything happens.

Q.Do you offer a private car service at the tour instead of using a subway or a bus?
A. We can offer a taxi at your expense. A taxi in Tokyo is clean, safe and easy to pick up. Unfortunately, we do not arrange limousine hire service.

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